Pengaruh Kualitas Pelayanan Pengurus Baitul Mal Wat Tamwil Terhadap Kepuasan Anggotanya Di Kepenghuluan Lenggadai Hulu Kecamatan Rimba Melintang Kabupaten Rokan Hilir

Abstract

This study aims to examine the effect of the service quality of Baitul Mal Wat Tamwil (BMT) management on member satisfaction in Lenggadai Hulu Village, Rimba Melintang District, Rokan Hilir Regency. The population of 568 members, with sample of 85 respondents. The sampling technique used was non-probability sampling. To test the research hypothesis, data were collected using a questionnaire technique. The validity test employed the Pearson Product Moment correlation method, while the reliability test used Cronbach’s Alpha with the assistance of SPSS version 16 for Windows. The assumption tests conducted included normality, homogeneity, and linearity tests. Hypothesis testing was carried out using simple regression analysis. Based on the results and discussion, it can be concluded that there is a significant effect of the service quality of Baitul Mal Wat Tamwil management on member satisfaction in Lenggadai Hulu Village, Rimba Melintang District, Rokan Hilir Regency. This is indicated by the correlation value between variables X and Y of 0.952 at a 5% significance level. The R Square value obtained was 0.907, indicating that the service quality of Baitul Mal Wat Tamwil management contributes 90.7% to member satisfaction, while the remaining percentage is influenced by other factors not examined in this study